Frequently Asked Questions


WHY BECOME A VIP?

VIP’s have access to my Limited Edition Friday Bakes that are not readily available. These are super indulgent bakes with two different flavours every week! These bakes also have a smaller minimum order requirement of 4 items only, which means you don’t have to order an entire batch. VIPs are also automatically entered into my two annual giveaways and get a 5% discount on Classic Bakes when ordering online. Why should anyone not want to be a VIP? If you are still not sure, read all about it here. 😀

CAN I ORDER FOR SATURDAY – THURSDAY?

I unfortunately REALLY only bake for Fridays with no exceptions. My other days are filled with baking for wholesale customers.

WHERE ARE YOU LOCATED?

I’m located in Faerie Glen, Pretoria but, in order to protect my privacy, I don’t give out my exact address until you order. I also protect my address because this is a HOME Bakery, so I don’t have a walk-in shopfront.

DO YOU DELIVER?

Currently, I only deliver in selected areas of Pretoria East at an additional cost (click here to view costs). You are also welcome to organise a courier service to collect your goods, although I can’t accept responsibility for the quality of their driving.

DO YOU BAKE ANYTHING VEGAN, GLUTEN- OR SUGAR-FREE?

Baking for special dietary requirements is not my passion at all. If you need such goods, please contact Leezl here. For more information please read my Disclaimer.

DO YOU BAKE NOVELTY/THEMED/CUSTOM CAKES?

Unfortunately I ONLY bake the goods listed on my website each week. Novelty/themed/custom cakes have their time and place, but they are not my specialty. Please contact Melissa from Honey Bee Baker here – she’ll be able to give you what you’re looking for!

DO YOU BAKE FOR WEDDINGS?

If my style suits your wedding, then I’ll be happy to bake for your special day. Please keep in mind that I do not offer customization such as adding any extras like flowers or toppers; you will need to source those yourself.

DO YOU BAKE TIERED CAKES?

In short, unfortunately not. My primary focus is FLAVOUR & FRESH CONVENIENCE to get you through the week. Tiered cakes require firmer and denser cake structures. My moist, freshly baked cakes are not suitable for stacking.

HOW DO I ORDER?

Once you know what you’d like to order, click on the “Add to Cart” button, and proceed to “Checkout.” Please specify your delivery or collection option during check out, and make payment either via card, or EFT within 24 hours of placing your order.
For EFT payments please send your proof of payment to mariaan@crumbsandcakes.co.za Easy as that!

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